![]() ![]() If you’re using the ChatBot and Messenger integration, enable the Get started button. If you’re using ChatBot, Messenger, and LiveChat together, enable the pre-chat form. Then, if a user asks a question that isn’t covered in the story, the bot will display the fallback message, and that’s not a bug. If you do that, a chat session starts when a user sends a message, and not when they click on the Get started button. You probably turned the Get started button off. Why doesn’t my Story function properly after I integrated ChatBot with Facebook Messenger? Note: If you integrate ChatBot with LiveChat and Messenger, LiveChat should be displayed on that list instead of ChatBot. How can I verify whether ChatBot is connected to my Facebook page?Ĭhoose the Advanced Messaging section on the left-hand side of the screen. Your fan pages should appear on the list. Log in again, and click on the Edit Settings button. FAQ While integrating ChatBot with Messenger, I can’t see any of my fan pages on the list. Lastly, connect ChatBot with LiveChat by following this tutorial. If you’ve already integrated ChatBot with Messenger and want to add the LiveChat integration, you need to disconnect ChatBot from Messenger first. Only after that can you add ChatBot to LiveChat. To Integrate ChatBot with both LiveChat and Messenger, you need to add the Facebook Messenger integration on the LiveChat side first. Integrating ChatBot with LiveChat and Messenger So, if you have more than 3 options and you’d like to use the button response, please use the Gallery response where you can add more than one card within one bot response. When the integration is inactive, the slider is gray.Ĭhoose the Messenger integration from the Integrations list.įacebook allows displaying only 3 buttons in the Button bot response type. You can disable it by sliding the blue toggle. When you finish the integration process, it shows on the list active by default. Your active integration will show on the list. BEST FREE CHATBOT FOR FACEBOOK MESSENGER FULLIn this case, you can’t get full control over your chatbot’s behavior and experience. It’ll be repeated until the user’s query matches the phrases included in your Story. In other cases, the bot may display the fallback message. If you turn the Get started button off, the welcome interaction will be triggered only if a user types in the input that matches this interaction. Every user who clicks on this button will see your welcome message. ![]() We recommend turning the Get started button on because it improves the conversation flow. The Get started button informs a user about the possibility of connecting with your chatbot. ![]()
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